The Practice is busier than usual, but we wanted to let you know that we are always here for you, when you need us.

We have been here to support all our patients right throughout the pandemic and continue to work hard to respond to all patient contacts quickly – things have just been running a little differently to keep everyone safe.

Keeping our patients and our team safe is our top priority and to help with this, we have been limiting the number of people in the Practice at any one time. So, if you’ve visited the Practice over the past year or so, you might have been asked to wait a little longer than you might have been used to, or to wear a face covering when seeing a member of the Practice team. We are still here for you, just keeping our distance to keep you safe.

How to get in touch

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We have put in place new ways of working to ensure we offer fair access to services for all our patients that is based on clinical need.

New technology means that the majority of patient requests can now be dealt with remotely, and many conditions can be safely assessed and diagnosed without having to come into the Practice.

Thanks to Ask My GP, our online consultation platform to contact the Practice for help with medical problems, we have improved access to our services. For many patients this avoids the need to telephone reception and possibly wait in a queuing system, or coming into the Practice for something that can be quickly resolved in another way, perhaps by secure message, a phone call or video consultation.

For some appointments and health concerns, a face to face appointment will be the only option, and where this is necessary, we’ll get you booked in.

If you don’t use the internet, you can still contact the Practice by telephone to access the same high-quality care from the team.

This is one of the positive changes that will be retained across all Bury Practices in the future. Read on to find out more about how to sign up to and get the most out of Ask My GP, or there are details on the AskMyGP page of our website as well.

  • NHS 111 on the phone (dial 111) or online 24/7, if you have an urgent medical problem and you’re not sure what to
  • for your complete guide to conditions, symptoms and treatments, including what to do and when to get help.
  • Community Pharmacies can offer clinical advice and over the counter medicines for a range of minor conditions.
  • And, if you want to order a prescription use Patient Services or if you don’t have access to the internet, contact your Pharmacy.

How to use Ask My GP

Ask My GP is our online consultation platform through which you can contact the Practice to get help for medical problems. If you are looking for some advice, information or support for a minor condition, please consider using or NHS 111 (details above).

To access Ask My GP:

  • Click on the Ask My GP link on our website
  • Fill in the short form with your details (you only need to do this once when you first sign up).
  • When you want to get in touch about a medical problem, use Ask My GP to let us know why you want to see a
  • Tell us how you want to be contacted and when you are available, please try to be as flexible as possible.
  • If you choose email as your preferred option, please check for a response from us and get back to us as soon as you can with any information that we need to help
  • All patient contacts are assessed in the same way and prioritised (even if they initially come in by phone). This ensures fair access to services based on clinical
  • It might not be necessary for you to come into the Practice, if we can resolve your request by phone, secure message or video
  • If you need a face to face consultation, we’ll book you

Booking your Covid-19 vaccination

If you are looking to book your Covid-19 vaccination, all of the latest appointment slots can be found on our local booking site, our team have access to the same system and appointment slots.

If you need help booking your appointment, you can contact the Vaccination Support Team:
Tel: 0161 983 2300


Available: Monday to Friday, 9am – 5pm

Accessing your Covid-19 vaccination history

NHS Digital has developed and operate a ‘Check your Covid-19 vaccine record’ service, available at this website or via the NHS App.

If the website or App are busy, it’s worth trying again at another time of the day. If you have any questions you can call 119. Read more about this here

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Thank you for being kind!

On behalf of the Practice team thank you for your support and kindness during what continues to be a challenging and busy time.  We are still here for you when you need us.

Redbank Group Practice