We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available 24/7 and we respond during working hours Monday to Friday
- We will usually get back to you within an hour (after 5pm it might be the next day)
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you an appointment the same day
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP.
However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time, and up to 5pm get a response, and be seen if needed the same day!
Who Should I See
We try to keep our GP and Nurse Practitioner appointments for patients with more serious health problems.
Before you book an appointment to see a Doctor or Nurse Practitioner please consider whether an appointment with a practice nurse might be appropriate. They can help you with a wide range of medical problems.
Our receptionists can help you decide which is the right person for you to see.
If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.
Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.
Your pharmacist can help too
Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.
Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment.
Your pharmacists can also help you decide if you need to see a doctor or nurse.
111 is the free NHS non-emergency number.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”
If not, please consider using other local health services before you visit A&E.
How to Book
How to Change
You can change an appointment at our surgery by using askmyGP, our on-line booking service
or in person by visiting our practice in Radcliffe
askmyGP & Telephone Advice
This is a convenient and popular way of speaking to a doctor without the need to visit the surgery.
If the doctor assesses that you need to be seen urgently you will be offered an appointment in the morning or afternoon on the same day.
Routine Review Appointments
These are for on-going conditions and routine reviews.
If you have a lot to discuss with the doctor please inform the receptionist who will be able to give you a longer appointment time avoiding delays to other patients.
If you wish to send a message to your doctor but don’t need an appointment please use our new askmyGP Service
Urgent appointments are available every day and special consideration is given to babies, young children and the elderly.
Home visits are for patients who are too ill to attend the surgery and are available every weekday.
If you’d like to request a home visit please telephone the surgery
Radcliffe – 0161 724 2040
Mile Lane – 0161 764 7804
before 10.30am with your name, address, telephone number and full details of the problem.
The request will be added to our home visit list. If you have requested a home visit your doctor may call you back to find out more details about your request.
Please remember that several patients can be seen in the practice in the time it takes to make one home visit.
There are also better facilities for examining and treating patients at the surgery.